Return & Refund

Effective Date: August 5, 2026
Website: Dr Sahaab
Contact Email: care@drsahaab.co
At Dr Sahaab, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, we are here to help resolve the issue quickly. Please review our policy below for details on returns, replacements, and refunds.
1. Eligibility for Returns & Replacements
We accept return or replacement requests under the following conditions:
  • Timeframe: You must initiate a return or replacement request within 7 days of receiving your order.
  • Condition: The item must be unused, in its original packaging, and with all tags, accessories, and user manuals intact.
  • Valid Reasons:
    • Product received is physically damaged or defective.
    • Incorrect item delivered (different from what was ordered).
    • Missing components or accessories.
2. Non-Returnable Items
For hygiene and health reasons, certain items are not eligible for return once opened or used, unless they arrived damaged or defective. These include:
  • Wellness and personal care accessories that have been opened or used.
  • Products purchased during clearance or special flash sales (unless specified otherwise).
3. How to Request a Return or Replacement
  1. Contact Us: Send an email to care@drsahaab.co within 7 days of delivery.
  2. Provide Details: Include your Order ID, a brief explanation of the issue, and clear photos or a short video showing the defect or damage.
  3. Verification: Our customer support team will review your request within 24–48 hours and provide instructions for the pick-up or return shipment.
4. Return Shipping & Reverse Pick-Up
  • Defective or Wrong Items: If the return is due to a defect, damage, or mistake on our end, we will arrange a reverse pick-up at no extra cost to you.
  • Non-Serviceable Locations: If reverse pick-up is unavailable in your area, we may ask you to self-ship the item via a reliable courier. We will reimburse standard shipping charges upon receipt of a valid courier bill.
5. Refunds
  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Prepaid Orders: Approved refunds will be processed back to your original payment method within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: For COD orders, refunds will be processed via Bank Transfer (NEFT/UPI). You will be requested to provide your bank account or UPI details after approval.
6. Order Cancellations
  • You can cancel an order within 2 hours of placing it or before it has been dispatched, whichever comes first.
  • To cancel, please reach out to care@drsahaab.co immediately with your Order ID. Once an order is shipped, it cannot be canceled, but you may request a return upon delivery if eligible.
7. Contact Us
For any questions or support regarding returns and refunds, please reach out to us at:
  • Email: care@drsahaab.co